Refund Policy
At Pixel Canada, we work hard to provide a good service. Because we offer a free trial to all customers before they subscribe, we maintain a strict policy regarding refunds to prevent service abuse.
The Trial Period
We provide a free trial so you can test our service, channel list, and server stability on your device and internet connection.
- ⓘBy purchasing a subscription, you confirm you have used the trial, are satisfied, and accept the service "as is."
- ⚠Refunds will not be granted for issues that were present or could have been tested during your trial.
No-Refund Policy (Final Sale)
Once your subscription is activated and credentials delivered, all sales are final. We do not offer refunds for:
- ✗Change of mind — deciding you no longer want the service after purchase.
- ✗Usage — if our logs show you have successfully logged in and streamed content.
- ✗Technical issues (user side) — caused by your ISP, slow Wi-Fi, or device incompatibility.
- ✗Content changes — temporary channel downtime or lineup changes.
Eligible Refund Exceptions
Refunds are only issued if Pixel Canada cannot fulfill service delivery:
- ✓Your account details were never delivered to you.
- ✓A permanent server-side failure on our end cannot be resolved within 72 hours of your report.
If a refund is approved after all terms are reviewed and met, 1 month will be deducted from the refunded amount to cover the minimum service period consumed.
− 1 month subscription fee
This deduction covers the minimum service period and processing costs. Any remaining balance will be returned to your original payment method within 5–10 business days.
How to Request Support
Contact our support team before requesting a refund. Most issues are related to device setup or internet routing and can be resolved in minutes.
Need help?
Reach out before requesting a refund — we're happy to help.